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It's easy to install on your existing network*, training is simple, there are no "up-front" costs, and it's available NOW!
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FUNCTIONS TO PROVIDE SUPERIOR CUSTOMER SERVICE
Ability Chat For Help gives the Chat Representatives access to the functions
they need to provide superior customer service. Access to specific functions is
dependent on their Security and User Privileges, as determined by settings in
the Ability Chat Admin Tool. Now your customers can interact with Chat Reps in a
real-time chat environment without leaving their shopping carts. Marketing
Concepts has developed a new Ecometry™ compliant real-time Chat Help product
called Ability Chat For Help™. The Chat For Help system gives you the tools you
need to manage your Customer Service Center efficiently and easily, while
allowing your Chat Representatives to deliver quick, accurate answers to all
your customers' questions.
Product Literature
Ability Chat for Help.doc
151 KB Word 2000 file
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As a Supervisor or Manager, you'll also appreciate the exceptional quality
control and reporting features offered by the Chat For Help Admin Tool.
Monitoring features make training a snap, and help you to maintain the high
customer service standards you demand for your valuable customers. Use the
convenient Report functions to generate statistical information in an instant -
great for billing, planning or performance reviews.
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 See how it works today
*Microsoft SQL2000 is required.
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