Marketing Concepts Winter 2007 Client Newsletter

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Highlights

	A 24/7 Full-Service Customer Contact Center Marketing Concepts provides a 24/7 full-service Customer Contact Center, including after hours and over-flow services... read more here!
	Featured Product! New Ability-Software Release-Ability Content™ 6.0... read more here!
	Join us at Convergence 2007, and Increase Your Knowledge, Skills, and Business Opportunities. Convergence is the premier event to learn about Microsoft Dynamics™ business management solutions and how they can help you improve your business results... read more here!
	The Flexibility & Range of Products & Services Offered by Marketing Concepts Marketing Concepts has become a leader in the direct commerce industry... read more here!

A 24/7 Full-Service Customer Contact Center

Contact Center Marketing Concepts provides a 24/7 full-service Customer Contact Center, including after hours and over-flow services. Our Midwest based Contact Center team is trained and motivated to increase sales and treat your customers with the utmost respect and care. We understand the value of treating your customers right each and every time they make contact. Our Contact Center services include Call Center, Mail, Email, and Chat. Marketing Concepts also provides extensive reporting so that you have the detail you need about your call volumes to help you project and monitor call volume and order volume for your company's needs.
Our Call Center reporting also provides data to let you know what types of calls you're getting from your customers and service levels provided to them. Marketing Concepts can even provide, in most cases, customized reporting for your unique information needs. Chat Your web customers want and need immediate attention from a live professional while they're shopping on your website. Marketing Concepts has the software and professional expertise to provide live Chat to help give your web customers the support they need on-line to place their orders and answer product or site questions. Marketing Concepts' Ability Chat For Help software can be installed on your site and managed by our 24/7 Contact Center professionals. Extensive reporting is available for all Chat sessions including transcripts, session duration times and customized information, if necessary. Email Today's e-commerce businesses rely on the efficient response to customers' email requests. Marketing Concepts' Contact Center professionals are trained to understand the value of quick and efficient email responses. Our staff works with you to develop customized processes for responding to your customers by email. Mail/Fax Today's multi-channel marketing companies know the value of every customer contact. Marketing Concepts understands the importance of handling mail/fax orders, inquiries and customer service issues. Our trained Contact Center professionals have a history of providing detailed and documented service to customers who prefer to order and make contact by mail/fax. Marketing Concepts also provides detailed reports for mail/fax orders to help you manage your mail/fax order customers' needs.
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Product Spotlight - New Ability-Software Release-Ability Content™ 6.0

Our clients asked for more features, and Marketing Concepts listened. Ability Content 6.0 content management system lets you store all your web item content within a SQL environment, where you can easily update and add information. Add icons, product specifications, longer descriptions, images, multimedia file paths--in short, take advantage of endlessly expandable datasets to store and maintain your item information. Create styles, arrays of products, and manage multiple prices.

Are you struggling with Comparison Site Feeds? Content 6.0 can help! Store your categories, MFN’s and UPC Codes. You can even add your individual item bids. Make changes to the information in your feeds with ease.

At its core, Ability Content still features the robust information import that allows seamless integration between your Order Management system and your web content. But we've improved item management functionality in Ability Content 6.0, so you can now store item style customization parameters and kit components--all fed directly from your Item Management system without duplicate entry.

Version 6.0 also boasts tremendously improved menu structure management capabilities. Create new menu options as the need arises and easily attach items with all their associated content. Move menu options up and down the menu structure as your standard inventory and business focus change. We've also added a bulk image upload utility: upload hundreds of images at once, then let the utility automatically map the item to its correct image. Mapping is based on a variety of possible image naming conventions, so you're not locked in to a single "standard" naming convention-you choose what's right for your current setup.

And Ability Content 6.0 doesn't just manage item data anymore. Now you can easily store web site text, static pages and other information right in Ability Content. Updating your web site becomes as easy as clicking, typing and saving--no need for your marketing department to send simple changes through a long backlog of programming or IT issues.

As the catalog and web experts, we know what multi-channel marketers need from a Content Management System. We see, and solve problem situations that arise for our diverse clients every day. That's why Ability Content 6.0 delivers seamless content data integration across channels better than any comparable in-house or out-of-the box solution. Call us today at 320-796-6245 or email sales@marketingconcepts.com and ask for a demo to see how Marketing Concepts can put Ability Content 6.0 to work for you.

Join us at Convergence 2007, and Increase Your Knowledge, Skills, and Business Opportunities.

Convergence is the premier event to learn about Microsoft Dynamics™ business management solutions including Microsoft Dynamics GP (formerly Microsoft Business Solutions - Great Plains) and how they can help you improve your business results. At Convergence 2007, you can meet, mingle, talk, and learn how Microsoft Dynamics solutions can benefit your business.

We invite you to attend Convergence 2007 with us. Here, you will gain an up-close, hands-on experience with Microsoft Dynamics solutions. Plus, you'll meet and learn from other Microsoft Dynamics customers who face the same challenges as you. Convergence 2007 offers:

24/7 Breakout Sessions-Build your skill set on Microsoft Dynamics products.
User Experience Lounge-See new technologies in action and talk directly to developers.
Structured Networking-Schedule meetings with peers and Microsoft team members.
The Microsoft Learning Center-Train one-on-one with Microsoft experts.
Chalk Talks-Share your experience and hear from others on Microsoft Dynamics products.

Ready Together.
Convergence 2007 is more than an event. It's your chance to join others in the Microsoft Dynamics community for developing knowledge and increasing skills.

Convergence 2007- March 11-14, 2007 San Diego, CA. For more information, including a complete list of Convergence 2007 events, please visit the Convergence 2007 Web site.

For more information on registering for Convergence 2007, please contact Marketing Concepts at sales@marketingconcepts.com

The Flexibility & Range of Services To Help Your Company Grow!

Products and Services Offered by Marketing Concepts
Marketing Concepts has become a leader in the direct commerce industry by using the knowledge that comes from a 20-year history in direct marketing. Our philosophy is simple; we apply the knowledge and experience of our professional team to provide our customers with the services they need for maximum success and profitability.

Service Solutions

Software solutions

Contact Center

Call Center
Chat
Email/Mail/Fax

Design and Development

Web Design
Web Development
Interactive Design and Development
Creative Services

Marketing

Web Marketing
Direct Marketing

Technical Solutions

Web Hosting
Co-Locating
Networking and IS Services

Profesional Services & Consulting

Project Management
Consulting

Ability Software

Ability Chat For Help
Ability Content (formerly Ability Data Warehouse)
Ability Expanded Data
Ability Financials
Ability Credit Decisioning System
Ability Catalog Online Utility

Ability EDI Products and Utilities

Ability EDI Products
Ability EDI Utilities

Microsoft Dynamics™ GP

formerly Microsoft Business Solutions - Great Plains

Ecometry Solutions

Ability Financials
Ability Data Warehouse
Ability Chat For Help
Ability Expanded Data
Ability Credit Application System
Ability Catalog Online Utility