Call Center
 We provide
24/7 Call Center support, after hours and over-flow services. Marketing Concepts
also provides extensive reporting so that you have the detail you need about your
call volumes to help you project and monitor call volume and order volume for
your company's needs. Our Call Center reporting also provides data to let you
know what types of calls you're getting from your customers and service levels
provided to them. Marketing Concepts can even provide, in most cases, customized
reporting for your unique information needs.
CLIENT TALK TIME REPORT
FOR BILLING
Marketing Concepts' call center clients can measure by representative
how many calls are answered, how many short calls were answered, talk time and
average talk time.
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View Client Talk Time
View Client Application Performance
View Application Activity Code
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Chat
Your web customers want and need immediate attention from a live professional while they're shopping
on your website. Marketing Concepts has the software and professional expertise to provide live Chat
to help give your web customers the support they need on-line to place their orders and answer product
or site questions. Marketing Concepts' Ability Chat For Help software can be installed on your site and
managed by our 24/7 Contact Center professionals. Extensive reporting is available for all Chat sessions
including transcripts, session duration times and customized information, if necessary.
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 CHAT REPORT
Marketing Concepts provides reports for Chat clients to provide detail on every chat performed. Reports include
chat transcripts and information about the URLs of specific pages pushed to customers.
View Chat Report
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Email
Today's e-commerce businesses rely on the efficient response to customers' email requests.
Marketing Concepts' Contact Center professionals are trained to understand the value of quick
and efficient email responses. Our staff works with you to develop customized processes for
responding to your customers by email.
Mail/Fax
Today's multi-channel marketing companies know the value of every customer contact.
Marketing Concepts understands the importance of handling mail/fax orders, inquiries
and customer service issues. Our trained Contact Center professionals have a history of
providing detailed and documented service to customers who prefer to order and make contact
by mail/fax. Marketing Concepts also provides detailed reports for mail/fax orders to help you
manage your mail/fax order customers' needs.
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